Privacy Policy

Effective Date: 2025

At Billie’s Besties, we deeply value your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, subscribe to our updates, or make a purchase through our shop.

1. Information We Collect

When you engage with Billie’s Besties, we may collect:

  • Personal details such as your name, email address, billing and shipping address, and phone number.

  • Payment information, processed securely through our trusted third‑party payment providers.

  • Order details relating to purchases made through our shop.

  • Newsletter subscription information, if you choose to sign up.

  • Website usage data, such as browsing activity, via cookies and analytics tools.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Send order updates, tracking information, and customer support responses.

  • Share newsletters and updates (only if you’ve subscribed).

  • Improve our website and services.

  • Comply with legal obligations.

We will never sell or rent your personal information.

3. Sharing Your Information

Your information may be shared only with:

  • Service providers (e.g. Australia Post, payment processors) to fulfill your order.

  • Legal authorities, if required by law.

All third‑party providers we use comply with relevant data protection standards.

4. Security of Your Information

We take all reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Payment details are encrypted and processed securely.

5. Your Choices

  • You may unsubscribe from our newsletter at any time using the link provided in our emails.

  • You may request access to, or correction of, your personal information by contacting us.

6. Cookies & Analytics

Our website may use cookies to enhance your browsing experience and understand site traffic. You can manage or disable cookies in your browser settings.

7. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Billie’s Besties
Email: hello@billies.com.au
Location: Melbourne, Australia