Shop with Purpose
Be one of Billie’s Besties — together we bring light to families in need.
❊ FAQs
You’ve got questions,
we’ve got answers
-
Billie’s Besties is a fund created in honour of our daughter, Billie, to support neonatal care.
In time we will extend our support to bereaved families, and organisations that helped us on our journey. You can learn more here.
-
All funds go directly towards supporting The Women’s Newborn Intensive Care Unit (NICU).
-
Yes — donations made through https://billies-besties.raiselysite.com/ are fully tax deductible. You’ll receive a receipt via email.
-
100% of profits from shop purchases go directly to support The Women’s Newborn Intensive Care Unit (NICU).
-
Orders are usually processed within 5 business days. You’ll receive tracking details as soon as your order has been shipped.
What are the shipping costs?
Standard Post: $15 flat rate
Express Post: $20 flat rate
How long will delivery take?
Standard Post: 2–10 business days
Express Post: 1–4 business days
Will there be any delays?
Most parcels arrive on time, but occasional delays may occur due to Australia Post operations. Items are made to order and may incur unforeseen delays. Any delays will be communicated as they arise.Do you ship Internationally?
Unfortunately not at the moment.
-
As we are a fundraising shop, we’re unable to accept returns for change of mind. However, if your item is faulty or damaged, please contact us within 14 days so we can arrange a replacement.
Items are made to order so please ensure you check the size-chart before placing your order.
-
You can help by sharing our mission on social media, joining fundraising events, or volunteering your time.
-
Yes — we love when our community gets involved! Please get in touch and we’ll provide you with guidelines and support.
-
Absolutely. If your business would like to get involved, we’d love to hear from you. Get in touch at hello@billiesbesties.com.au.